Effective Date: July 2026
At TelaModa, every piece is created with exceptional craftsmanship and attention to detail. We encourage customers to carefully review this policy before placing an order.
Customer Inspection
Upon receiving your order, please inspect all items immediately.
If you believe your item has a defect or was damaged during shipment, you must notify TelaModa in writing within 72 hours (3 days) of delivery by emailing info@telamoda.com.
If no written notice is received within 72 hours of delivery, the merchandise will be considered accepted and free from visible defects.
Returns for Non-Custom Items
Eligible non-custom merchandise may be returned within 72 hours of delivery, subject to the following conditions:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be included.
- A Return Authorization (RA) number must be obtained from TelaModa before shipping any return.
- Returns received without an authorized RA number will not be accepted.
- Approved returns must be shipped and postmarked within three (3) business days of receiving the Return Authorization.
To request a return, please email info@telamoda.com and include:
- Order number
- Invoice number (if available)
- Date of delivery
- Reason for the return
Return Shipping
Customers are responsible for all return shipping costs.
We strongly recommend using a shipping service that provides tracking and insurance, as TelaModa is not responsible for packages that are lost, delayed, or damaged during return transit.
Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, you will be notified by email regarding the status of your refund.
Approved refunds will be issued to the original method of payment.
Please note:
- Original shipping charges are non-refundable.
- A 15% restocking fee will be deducted from approved refunds.
- If returned merchandise shows signs of wear, damage, alteration, or cannot be resold, the refund may be reduced to reflect the cost of repair, restoration, or diminished value.
TelaModa reserves the right to determine whether returned merchandise meets the requirements for a refund.
Order Changes & Cancellations
Once an order has been accepted, it cannot be canceled, modified, or postponed without the prior written approval of TelaModa.
If a cancellation is approved, applicable processing costs, production expenses, and a 15% restocking fee may apply.
Custom, Personalized & One-of-One Orders
All custom-made, personalized, made-to-order, commissioned, or one-of-one wearable art pieces are final sale.
This includes:
- Custom artwork
- Personalized designs
- Wedding attire
- Event apparel
- Made-to-order garments
- Hand-painted accessories
- Artwork created on customer-supplied items
Because these items are created specifically for each client, they:
- Cannot be canceled after design approval.
- Cannot be returned.
- Cannot be exchanged.
- Are not eligible for refunds.
Full payment may be required before production begins.
Repairs
TelaModa is pleased to evaluate eligible non-custom merchandise for repair whenever possible.
Please note:
- Repairs are offered at TelaModa’s discretion.
- Some products may not be repairable.
- Repair fees may apply depending on the nature of the repair.
- Customers are responsible for all shipping costs associated with repairs.
Before sending any item for repair, you must obtain a Repair Authorization number by emailing info@telamoda.com.
Repairs shipped without prior authorization will be refused and returned to the sender.
When requesting a repair, please include:
- Your order or invoice number (if available)
- Your name
- Shipping address
- Telephone number
- Email address
- A description of the requested repair
Lost or Stolen Packages
Once an order has been delivered to the shipping address provided by the customer, TelaModa is not responsible for lost or stolen packages.
Upon request, we will gladly provide available delivery confirmation, tracking information, and shipping carrier details to assist customers in filing a claim with the carrier.
Contact Us
If you have any questions regarding returns, exchanges, or repairs, please contact us:
TelaModa LLC
Email: info@telamoda.com